SHIPPING & RETURNS
Spoiled Diva by CL Felder is an original, handmade brand of glam girl apparel and accessories for the curvy diva! All styles are created one at a time by hand in our Atlanta based studio. You won't find any mass manufactured stuff here!
Sizes Small to 2XL, custom sizes available upon request!
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
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Custom or personalized orders
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Intimate items (for health/hygiene reasons)
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Items on sale
REFUND POLICY
Certain merchandise may be returned for a refund within 10 business days of receiving order. This time frame is very firm! Refunds are issued minus a 35% restocking fee. Please allow 48-72 hours to process the refund. No refund on styles where noted.
EXCHANGE POLICY
Certain merchandise returned in exchange for a different size, color, etc. will be subject to a surcharge in the amount of $50.00. It is imperative that you verify your measurements to ensure correct size is being made for you. We do not keep stock on hand so if you need to exchange for a different size, color, etc, it will need to be remade. Please reference the size chart within the listing to ensure correct size is ordered.
Merchandise returned for refund or exchange must have all tags affixed and in the exact same condition as shipped. We reserve the right to refuse a return on any item that does not meet these requirements. No exchange on styles where noted.
SHIPPING
Our designs are made once ordered. Please allow 7 to 10 business days to process order. Then another 2-3 business days for delivery. All packages are shipped priority mail.
CUSTOM ORDERS
We accept requests for custom orders. Custom orders are subject to a minimum surcharge in the amount of $35.00. The surcharge amount will be confirmed once the custom order details have been secured.
Please note, there are no refunds or exchanges on custom orders.
FIT SAMPLES & CLEARANCE ITEMS
Fit samples and clearance items are final sale. No refunds or exchanges are allowed.
PAYMENT
All major credit and debit cards accepted.
Payments are processed via Paypal. You do NOT need a Paypal account to process payment.